Page 1 of 2

Global Knowledge End of Course Evaluation

Congratulations on completing the course. We would be very grateful if you would complete this End of Course evaluation. Your responses will enable us to make improvements to our learning solutions in the future.

The survey should take approximately 5 minutes to complete depending on the level of detail provided. The progress bar above will enable you to track your % progress through the survey.

Thank you!

Please complete the form below:

Would you like your line manager/supervisor to receive a copy of your survey responses? If yes, please provide their name and email address below.

Share my answers with my surpervisor

Confirm

Overall, how satisfied or dissatisfied were you with the course?

How likely are you to recommend Global Knowledge as a training and learning provider?

We'd like to understand more about your score and why you feel this way. Could you please explain why you gave the score selected on the previous question ?

How did you attend this virtual and classroom connected class?

Only Classroom Live (in-person instructor-led)

Only Virtual Classroom Live (virtual instructor-led)

Both virtually and in the classroom

How satisfied were you with the pre-course experience overall? E.g., Could you access everything that you needed easily and as you expected?

If you would like to expand on the reason for your response, please do so below.

Overall, how satisfied were you with the different aspects of the course content?

	Extremely Dissatisfied	Somewhat Dissatisfied	Neither Dissatisfied Nor Satisfied	Somewhat Satisfied	Extremely Satisfied	N/A
The amount of content
The depth of content
Supporting resources e.g. slides, guides and videos
And that the course materials supported you to learn effectively

If you would like to expand on the reason behind your responses, please do so below.

Instructor Evaluation

Please tell us about your Instructor and indicate your satisfaction with each aspect of their delivery :

	Extremely Dissatisfied	Somewhat Dissatisfied	Neither Dissatisfied Nor Satisfied	Somewhat Satisfied	Extremely Satisfied	N/A
Course objectives were clearly explained
Knowledge of the subject matter
Ability to relate topics to real world examples
Communication with the group and encouragement of participation
Management of time within the event

Our instructors are key to our course delivery. Can you please expand on your responses so we can understand what went well, or where improvements could be made ?

Practice Opportunities

How satisfied were you with each aspect of the Practice Opportunities ?

	Extremely Dissatisfied	Somewhat Dissatisfied	Neither Dissatisfied Nor Satisfied	Somewhat Satisfied	Extremely Satisfied	N/A
Clarity of instructions given
Level of difficulty
Case studies and scenarios
Exercises and simulations
Relevance to the subject matter
Technical Practice in a lab environment
Technical Practice on my own device

If you would like to expand on the reason for your responses, please do so below.

Learning Environment

How satisfied were you with each aspect of the learning environment?

If you would like to expand on the reason for your responses, please do so below.

What did you like best about this learning experience ?

What did you like least about this learning experience ?

Thinking back to before you took the course, how confident were you in your understanding of the topics covered?

How confident are you in your understanding of the topics covered after completing the course?

Have you had to contact the Global Knowledge Customer Service team at all ?

Yes

Please indicate your willingness to participate in Global Knowledge marketing.

Global Knowledge may use your comments, along with your first name, first letter of your last name, (e.g., "John D."), job title, city and/or state/province in our marketing materials.

Yes

We aim to provide exceptional customer service by being professional, approachable, and helpful, with a commitment to resolving issues promptly and effectively. How satisfied are you that the Customer Service team delivered on this commitment ?